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SERNISSAN 2022

by Héctor Rivas, from the Community

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Plantilla integral para la gestión y auditoría de concesionarios Nissan. Cubre ventas, posventa y taller con hábitos SERNISSAN sobre recepción y atención al cliente, test drive, PDI y entrega de vehículos, seguimiento de leads y embudo, financiamiento y seguros, control de citas y call center, calidad (NCP/NIM), reuniones, desempeño y reconocimientos. Incluye logística de showroom y señalética NRC, amenidades y sala de espera, gestión de repuestos y accesorios, comunicación y VoC, métricas de CSI/SSI, NIDS, además de TCS: garantías, soporte técnico, campañas de calidad (FQA) e investigaciones técnicas (FQI). Ideal para estandarizar procesos, elevar satisfacción del cliente y mejorar eficiencia operativa.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.