Checklist Auditoría Concesionario: Área Postventa
by Nadia Espejo, from the Community
Checklist en español para auditar el área de postventa de un concesionario automotriz. Incluye evaluación del taller con enfoque en productividad y eficiencia de mano de obra, gestión de agenda y horas disponibles, reconfirmación de turnos según repuestos y capacidad, y saturación de horas libres. Cubre indicadores clave, acciones correctivas, uso de tableros de órdenes de reparación, documentación que acompaña el servicio y principios Lean para optimizar procesos y la experiencia del cliente.
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About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.