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Checklist de Servicio Postventa Automotriz 2024

by Yolanda solano, from the Community

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Plantilla operativa en español para estandarizar la postventa automotriz en concesionarios y talleres. Cubre el flujo completo: gestión de citas y preasignación, recepción del vehículo con protecciones, diagnóstico documentado y estimación, control de operaciones y priorización en torre de control, ejecución en taller con autocontrol de calidad, autorización de trabajos adicionales, y preparación de entrega. Incluye checklist de entrega al cliente, llamadas de seguimiento a 48 horas, registro de reuniones y planes de acción, mantenimiento de equipos, KPIs del personal y programa anual de capacitación. Orientada a eficiencia, calidad y experiencia del cliente.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.