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Auditoría DSI II de Postventa Automotriz

by Ismael Ávila, from the Community

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Checklist de auditoría DSI II orientado a operaciones de postventa automotriz. Evalúa la presentación del cliente a posventa, la preparación y agendamiento de citas, la recepción de servicio (inventario, diagnóstico, recall, tiempos y 5S), y la asignación de trabajos en taller. Incluye control de avance, autocontrol del técnico, autorización de trabajos adicionales y proceso de lavado. Establece controles de calidad previos a la entrega, preparación de garantías y comunicación con el cliente. Contempla la encuesta de salida, análisis de CSI y seguimiento a 48 horas, además de gestión y destrucción de repuestos en garantía.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.