Checklist de auditoría DSI II orientado a operaciones de postventa automotriz. Evalúa la presentación del cliente a posventa, la preparación y agendamiento de citas, la recepción de servicio (inventario, diagnóstico, recall, tiempos y 5S), y la asignación de trabajos en taller. Incluye control de avance, autocontrol del técnico, autorización de trabajos adicionales y proceso de lavado. Establece controles de calidad previos a la entrega, preparación de garantías y comunicación con el cliente. Contempla la encuesta de salida, análisis de CSI y seguimiento a 48 horas, además de gestión y destrucción de repuestos en garantía.
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