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Checklist de Auditoría Postventa para Concesionarios

by Nadia Espejo, from the Community

Downloads: 20+
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Esta plantilla permite auditar la agenda de turnos y el proceso de recepción en el área de postventa de un concesionario. Cubre objetivos de reducción de tiempo en servicio, preparación de visitas, gestión de agendamiento cada 20 minutos y coherencia entre turnos y cantidad de asesores. Incluye verificación del uso del DMS con datos completos, tablero de citas visible para clientes, venta activa durante la recepción, y seguimiento de performance frente a objetivos. También contempla la adecuación de la sala de espera y la comunicación entre asesoría de citas, repuestos y jefatura de taller.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.