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Auditoría de concesionario: área postventa CRM

by Nadia Espejo, from the Community

Downloads: 10+
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Plantilla de auditoría en español para evaluar la gestión de CRM en el área de postventa de un concesionario. Cubre objetivos de CRM, campañas de marketing de servicio, reducción de stock de repuestos de baja rotación, experiencia del cliente, base de datos y comunicación multicanal por teléfono, mail, WhatsApp y web. Incluye llamadas proactivas de servicio, seguimiento a 48 horas post servicio, gestión de campañas de recall y reporting semanal con análisis en reuniones Kaizen y revisión mensual con dirección.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.