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DSI II Comercial - Revisión de Estándares Nissan

by Astrid Aguilar Fajardo, from the Community

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Plantilla de auditoría para concesionarios Nissan orientada a verificar el cumplimiento de estándares comerciales y de posventa. Cubre la gestión de citas, recepción y diagnóstico del vehículo, protección e inventario, control de trabajos adicionales, lavado, preparación y proceso de entrega, explicación de factura y siguientes servicios, así como encuestas de satisfacción y planes de acción ante disconformidades. Incluye lineamientos de capacidad del taller, ventas de refacciones y accesorios, uniformes e identificación, cultura organizacional, rotación de personal, gestión de marca, sala de clientes, estacionamiento y uso de dominios corporativos. Ideal para asegurar una experiencia consistente y de alta calidad al cliente.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.