Thames Valley Pinpoint Converted Journey Tracker
by Katie Thorp, from the Community
Use this checklist to track a complete converted sales journey in a telecom retail setting. Guide consultants through each step from reviewing differentiation and live tariff tools to capturing customer data, selecting handsets, estimating data needs, demonstrating 4G, choosing network and tariff, recording product and transaction details, and closing the sale. Improve consistency, compliance, and customer experience across stores.
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