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EEEC PINPOINT ASSESSMENT

by James Wilson, from the Community

50+

This document outlines a detailed store audit framework focusing on key performance areas in retail telecommunications. It evaluates the implementation of EECC Tablets and Pin Point tools in post pay customer journeys, upgrade check procedures, 4G tariff knowledge, trade in processes, and staff competency. The audit includes a scoring system from 0-10 for various metrics, covering areas such as customer engagement, product knowledge, sales floor leadership, and EECC implementation. The framework also assesses staff understanding of mystery shop programs, upgrade price promises, and escalation procedures. Each section includes space for documenting next steps and responsible parties, ensuring accountability and continuous improvement in store operations.

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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EEEC PINPOINT ASSESSMENT

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Store Visit Report (SVR)

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