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Store Visit Report (SVR)

by Keyur Patel, from the Community

600

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Description

This document outlines a comprehensive store performance review framework covering four key areas: People, Customer, Operations, and BSC Review. It provides detailed assessment criteria for evaluating team performance, customer service standards, operational efficiency, and financial metrics. The review process includes evaluation of team development, customer engagement, store standards, compliance controls, and balanced scorecard measures. Each section is rated based on specific criteria and includes space for additional comments. The document concludes with next steps and improvement planning across all areas, allowing for structured performance management and goal setting. It serves as both an assessment tool and a roadmap for store improvement, ensuring consistent evaluation across retail locations.

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
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by Shaun Therisa, from the Community
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R20 Rm Visit Updated Dec 2014
A detailed retail store audit checklist designed for EE store managers and regional managers to evaluate store performance across multiple areas. The checklist covers essential aspects including sales floor maintenance, customer service standards, the EE way evaluation process, sales procedures, team development, back office operations, and compliance requirements. This document helps ensure consistent store operations, maintain high service standards, and track key performance indicators. It includes sections for evaluating cleanliness, customer engagement, staff training, documentation compliance, and loss prevention measures. The checklist serves as a comprehensive tool for maintaining store excellence and identifying areas for improvement in retail operations.
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A detailed retail store audit framework designed to evaluate and maintain store performance across multiple key areas. The checklist encompasses POS merchandising standards, customer experience metrics including NPS tracking, staff management and training compliance, back office operations, paperwork accuracy, and shop floor management protocols. This comprehensive evaluation tool helps ensure consistent store operations, maintain service quality, track performance metrics, and identify areas for improvement. The document includes specific sections for verifying visual merchandising compliance, customer feedback monitoring, staff development, operational efficiency, sales tracking, and customer interaction standards. It serves as both an audit tool and a operational guidance document for retail management.
by Gavin Perkins, from the Community
Downloads: 40
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Store Visit Report (SVR)

Description

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