Use this mystery shop checklist to assess customer experience and brand standards across stores, cafes, and quick-service venues. Capture key observations on greeting and friendliness, location cleanliness and appearance, POP and merchandising accuracy, packaging, product appearance and accuracy, and photos of products. Log whether surveys are presented and complete a clear wrap-up. Customize items, apply scoring, add evidence, and export results to PDF or CSV to identify trends and coach teams.
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With SafetyCulture you can
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