Evaluate customer experience in licensed betting offices with this undercover mystery shopper checklist. Record visit details, staff friendliness and acknowledgment, promotions and demos offered such as SSBT, gaming machines and daily offers, store cleanliness and shopfront, stock of pens and slips, toilet hygiene, accuracy of marketing, and closing interactions. Capture photos, ratings, and notes to identify service gaps and drive improvements.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.