Internal Retail Mystery Shopper Checklist (Region 3)
by Kev Matthews, from the Community
This internal retail mystery shopper checklist helps evaluate branch presentation and customer experience in Region 3. It covers first impressions such as window cleanliness and correct marketing, footfall and staffing levels, and service touchpoints from greeting and browsing assistance to beverage offers. It prompts assessment of engagement around promotions, the colleague’s enthusiasm and product knowledge, and overall visit feedback. Use it to standardize internal mystery shops and identify coaching and operational improvements across stores.
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About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.