Template

Car Time Secret Shopper Checklist

by Christa Mattis, from the Community

10+

This secret shopper checklist is designed for evaluating a car dealership visit from arrival to completion. Assess parking, signage, and the reception experience, then review staff behavior, knowledge, and responsiveness. Rate services provided, waiting times, and the overall environment including visual appeal and organization. Document strengths, opportunities for improvement, and your overall impression. Use SafetyCulture to capture photo evidence and add notes for clarity.

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Eliminate mistakes made by paper-based processes

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
General Mystery Shopper Checklist
This General Mystery Shopper Checklist helps evaluate end-to-end customer experience across retail or service locations. Inspect parking and signage visibility, assess reception and greeting, and rate staff on attentiveness, friendliness, knowledge, and professionalism. Review services, pricing knowledge, waiting times, and overall service quality. Score environment factors such as visual appeal, organization, and welcoming ambiance. Record commendations, opportunities for improvement, and overall impressions, and attach photos and notes to support findings and drive actionable improvements.
by Nicholas Hans-Barker, from the Community
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Valet Secret Shopper Arrival Checklist
Use this secret shopper checklist to evaluate the hotel valet arrival experience from curbside greeting to vehicle handoff. Inspect grooming and uniforms, lane direction, door opening, use of guest names, smiles and eye contact, explanations of parking procedures, damage inspection, claim check issuance, and safe vehicle handling. Capture notes and observations to identify service gaps and training opportunities and ensure an efficient, personal, and elevated first impression for guests.
by Nancy Beckley, from the Community
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E-Waste Collection Checklist
This General Mystery Shopper Checklist helps evaluate end-to-end customer experience across retail or service locations. Inspect parking and signage visibility, assess reception and greeting, and rate staff on attentiveness, friendliness, knowledge, and professionalism. Review services, pricing knowledge, waiting times, and overall service quality. Score environment factors such as visual appeal, organization, and welcoming ambiance. Record commendations, opportunities for improvement, and overall impressions, and attach photos and notes to support findings and drive actionable improvements.
by Nicholas Hans-Barker, from the Community
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Secret Shopper Survey Form for Restaurants
This secret shopper survey form helps evaluate the complete restaurant experience from first impression to payment. Use it to assess exterior and interior appearance, host and server professionalism, seating speed, menu knowledge, suggestive selling, service timeliness, check-backs, plate clearing, and bill settlement. Capture detailed food evaluation including order accuracy, presentation, temperature, quality, and value. The checklist also covers map accuracy and invoice capture to support auditing. Use the results to provide a balanced 360 review and identify actions that improve service quality, guest satisfaction, and repeat visits.
by Sulieman Walid, from the Community
Downloads: 0
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General Mystery Shopper Checklist

This General Mystery Shopper Checklist helps evaluate end-to-end customer experience across retail or service locations. Inspect parking and signage visibility, assess reception and greeting, and rate staff on attentiveness, friendliness, knowledge, and professionalism. Review services, pricing knowledge, waiting times, and overall service quality. Score environment factors such as visual appeal, organization, and welcoming ambiance. Record commendations, opportunities for improvement, and overall impressions, and attach photos and notes to support findings and drive actionable improvements.

by Nicholas Hans-Barker, from the Community

Get

Template

Valet Secret Shopper Arrival Checklist

Use this secret shopper checklist to evaluate the hotel valet arrival experience from curbside greeting to vehicle handoff. Inspect grooming and uniforms, lane direction, door opening, use of guest names, smiles and eye contact, explanations of parking procedures, damage inspection, claim check issuance, and safe vehicle handling. Capture notes and observations to identify service gaps and training opportunities and ensure an efficient, personal, and elevated first impression for guests.

by Nancy Beckley, from the Community

10+

Get

Template

E-Waste Collection Checklist

by Nicholas Hans-Barker, from the Community

Get

Template

Secret Shopper Survey Form for Restaurants

This secret shopper survey form helps evaluate the complete restaurant experience from first impression to payment. Use it to assess exterior and interior appearance, host and server professionalism, seating speed, menu knowledge, suggestive selling, service timeliness, check-backs, plate clearing, and bill settlement. Capture detailed food evaluation including order accuracy, presentation, temperature, quality, and value. The checklist also covers map accuracy and invoice capture to support auditing. Use the results to provide a balanced 360 review and identify actions that improve service quality, guest satisfaction, and repeat visits.

by Sulieman Walid, from the Community

Get

Car Time Secret Shopper Checklist

About author

You might also like

General Mystery Shopper Checklist

Valet Secret Shopper Arrival Checklist

E-Waste Collection Checklist

Secret Shopper Survey Form for Restaurants

You might also like

General Mystery Shopper Checklist

Valet Secret Shopper Arrival Checklist

E-Waste Collection Checklist

Secret Shopper Survey Form for Restaurants