This General Mystery Shopper Checklist helps evaluate end-to-end customer experience across retail or service locations. Inspect parking and signage visibility, assess reception and greeting, and rate staff on attentiveness, friendliness, knowledge, and professionalism. Review services, pricing knowledge, waiting times, and overall service quality. Score environment factors such as visual appeal, organization, and welcoming ambiance. Record commendations, opportunities for improvement, and overall impressions, and attach photos and notes to support findings and drive actionable improvements.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.