This secret shopper survey form helps evaluate the complete restaurant experience from first impression to payment. Use it to assess exterior and interior appearance, host and server professionalism, seating speed, menu knowledge, suggestive selling, service timeliness, check-backs, plate clearing, and bill settlement. Capture detailed food evaluation including order accuracy, presentation, temperature, quality, and value. The checklist also covers map accuracy and invoice capture to support auditing. Use the results to provide a balanced 360 review and identify actions that improve service quality, guest satisfaction, and repeat visits.
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