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Restaurant Mystery Shopper Evaluation Checklist

by anjal puri, from the Community

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Use this restaurant mystery shopper evaluation checklist to assess the entire guest journey, from reservation and arrival to dining and payment. Evaluate staff friendliness and professionalism, ambiance, and menu clarity, including vegetarian options. Check order accuracy, timeliness of service, food presentation, taste and authenticity, and portion size versus price. Review responsiveness to special requests, problem‑solving, cleanliness and maintenance, availability of supplies, billing accuracy, payment options, and how feedback and follow‑up are handled.

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Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.