Use this secret shopper checklist to evaluate the hotel valet arrival experience from curbside greeting to vehicle handoff. Inspect grooming and uniforms, lane direction, door opening, use of guest names, smiles and eye contact, explanations of parking procedures, damage inspection, claim check issuance, and safe vehicle handling. Capture notes and observations to identify service gaps and training opportunities and ensure an efficient, personal, and elevated first impression for guests.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.