Template

WGD Valet Elite - Hotel Valet Arrival Checklist

by Nancy Beckley, from the Community

30+

This WGD Valet Elite checklist helps hotels and venues evaluate the guest arrival experience from curb to departure. It guides reviewers to check front drive cleanliness, clear self-parking guidance, prompt and courteous greetings, correct use of guest names, smooth handoffs between staff, offers of assistance, clear valet parking and retrieval procedures, and timely car return. Use it to standardize front-of-house valet operations and ensure a seamless, guest-centric experience.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
WGD Valet Secret Shopper Departure
Use this WGD Valet Secret Shopper Departure checklist to evaluate the guest experience at the end of a stay or visit. Assess warmth of greeting, correct name verification, recognition of loyalty status, timely vehicle retrieval, assistance with entry and directions, and care for belongings and vehicle condition. Ensure the departure feels personal, efficient, and inviting, with thanks and an invitation to return.
by Nancy Beckley, from the Community
Downloads: 0
Get
Template
Valet Service Excellence Associate Observation
Use this valet service observation checklist to assess hotel associates on guest engagement and communication, greeting with the 15 and 5 rule, use of guest names, establishing needs, and clear explanations of valet pricing and wait times. Verify coordination with bell staff, a tidy podium and loading zone, prompt door service, and proactive assistance such as directions and recommendations. Confirm professional image and uniform standards and warm closings to ensure a memorable guest experience.
by AC Hotel Bourbon, from the Community
Downloads: 20+
Get
Template
Secret Shop: Valet Experience Audit
Use this secret shop template to audit valet operations from arrival to departure. Evaluate greeting times, traffic control, safety practices, staff grooming and name badges, clarity on pricing and claim procedures, cashier efficiency and courtesy, and vehicle return speed. Capture observations on teamwork, pedestrian safety, and professionalism, and record any changes to vehicle settings. Identify gaps to improve guest experience and valet service standards.
by Ryan Broome, from the Community
Downloads: 10+
Get
Template
Valet Hospitality Service Audit
This valet hospitality service audit template helps hotels evaluate guest arrival and departure experiences. It covers greeting etiquette, naming the property and staff introductions, uniform and nametag standards, use of guest names, ticketing and retrieval process, rate explanation, vehicle shutdown and key security, luggage assistance, vehicle inspection and ticket placement, wayfinding and escorting, and overall professional conduct. Departure checks include receipt offer, ticket matching, door service, vehicle readiness, and a fond farewell. Use this checklist to ensure consistent, professional valet operations and a positive, lasting impression.
by Joe Caputo, from the Community
Downloads: 10+
Get

WGD Valet Secret Shopper Departure

Use this WGD Valet Secret Shopper Departure checklist to evaluate the guest experience at the end of a stay or visit. Assess warmth of greeting, correct name verification, recognition of loyalty status, timely vehicle retrieval, assistance with entry and directions, and care for belongings and vehicle condition. Ensure the departure feels personal, efficient, and inviting, with thanks and an invitation to return.

by Nancy Beckley, from the Community

Get

Template

Valet Service Excellence Associate Observation

Use this valet service observation checklist to assess hotel associates on guest engagement and communication, greeting with the 15 and 5 rule, use of guest names, establishing needs, and clear explanations of valet pricing and wait times. Verify coordination with bell staff, a tidy podium and loading zone, prompt door service, and proactive assistance such as directions and recommendations. Confirm professional image and uniform standards and warm closings to ensure a memorable guest experience.

by AC Hotel Bourbon, from the Community

20+

Get

Template

Secret Shop: Valet Experience Audit

Use this secret shop template to audit valet operations from arrival to departure. Evaluate greeting times, traffic control, safety practices, staff grooming and name badges, clarity on pricing and claim procedures, cashier efficiency and courtesy, and vehicle return speed. Capture observations on teamwork, pedestrian safety, and professionalism, and record any changes to vehicle settings. Identify gaps to improve guest experience and valet service standards.

by Ryan Broome, from the Community

10+

Get

Template

Valet Hospitality Service Audit

This valet hospitality service audit template helps hotels evaluate guest arrival and departure experiences. It covers greeting etiquette, naming the property and staff introductions, uniform and nametag standards, use of guest names, ticketing and retrieval process, rate explanation, vehicle shutdown and key security, luggage assistance, vehicle inspection and ticket placement, wayfinding and escorting, and overall professional conduct. Departure checks include receipt offer, ticket matching, door service, vehicle readiness, and a fond farewell. Use this checklist to ensure consistent, professional valet operations and a positive, lasting impression.

by Joe Caputo, from the Community

10+

Get

WGD Valet Elite - Hotel Valet Arrival Checklist

About author

You might also like

WGD Valet Secret Shopper Departure

Valet Service Excellence Associate Observation

Secret Shop: Valet Experience Audit

Valet Hospitality Service Audit

You might also like

WGD Valet Secret Shopper Departure

Valet Service Excellence Associate Observation

Secret Shop: Valet Experience Audit

Valet Hospitality Service Audit