Template

Secret Shop: Valet Experience Audit

by Ryan Broome, from the Community

10+

Use this secret shop template to audit valet operations from arrival to departure. Evaluate greeting times, traffic control, safety practices, staff grooming and name badges, clarity on pricing and claim procedures, cashier efficiency and courtesy, and vehicle return speed. Capture observations on teamwork, pedestrian safety, and professionalism, and record any changes to vehicle settings. Identify gaps to improve guest experience and valet service standards.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Valet Secret Shopper Arrival Checklist
Use this secret shopper checklist to evaluate the hotel valet arrival experience from curbside greeting to vehicle handoff. Inspect grooming and uniforms, lane direction, door opening, use of guest names, smiles and eye contact, explanations of parking procedures, damage inspection, claim check issuance, and safe vehicle handling. Capture notes and observations to identify service gaps and training opportunities and ensure an efficient, personal, and elevated first impression for guests.
by Nancy Beckley, from the Community
Downloads: 10+
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Template
WGD Valet Secret Shopper Departure
Use this WGD Valet Secret Shopper Departure checklist to evaluate the guest experience at the end of a stay or visit. Assess warmth of greeting, correct name verification, recognition of loyalty status, timely vehicle retrieval, assistance with entry and directions, and care for belongings and vehicle condition. Ensure the departure feels personal, efficient, and inviting, with thanks and an invitation to return.
by Nancy Beckley, from the Community
Downloads: 0
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Template
WGD Valet Elite - Hotel Valet Arrival Checklist
This WGD Valet Elite checklist helps hotels and venues evaluate the guest arrival experience from curb to departure. It guides reviewers to check front drive cleanliness, clear self-parking guidance, prompt and courteous greetings, correct use of guest names, smooth handoffs between staff, offers of assistance, clear valet parking and retrieval procedures, and timely car return. Use it to standardize front-of-house valet operations and ensure a seamless, guest-centric experience.
by Nancy Beckley, from the Community
Downloads: 30+
Get
Template
Valet Hospitality Service Audit
This valet hospitality service audit template helps hotels evaluate guest arrival and departure experiences. It covers greeting etiquette, naming the property and staff introductions, uniform and nametag standards, use of guest names, ticketing and retrieval process, rate explanation, vehicle shutdown and key security, luggage assistance, vehicle inspection and ticket placement, wayfinding and escorting, and overall professional conduct. Departure checks include receipt offer, ticket matching, door service, vehicle readiness, and a fond farewell. Use this checklist to ensure consistent, professional valet operations and a positive, lasting impression.
by Joe Caputo, from the Community
Downloads: 10+
Get

Valet Secret Shopper Arrival Checklist

Use this secret shopper checklist to evaluate the hotel valet arrival experience from curbside greeting to vehicle handoff. Inspect grooming and uniforms, lane direction, door opening, use of guest names, smiles and eye contact, explanations of parking procedures, damage inspection, claim check issuance, and safe vehicle handling. Capture notes and observations to identify service gaps and training opportunities and ensure an efficient, personal, and elevated first impression for guests.

by Nancy Beckley, from the Community

10+

Get

Template

WGD Valet Secret Shopper Departure

Use this WGD Valet Secret Shopper Departure checklist to evaluate the guest experience at the end of a stay or visit. Assess warmth of greeting, correct name verification, recognition of loyalty status, timely vehicle retrieval, assistance with entry and directions, and care for belongings and vehicle condition. Ensure the departure feels personal, efficient, and inviting, with thanks and an invitation to return.

by Nancy Beckley, from the Community

Get

Template

WGD Valet Elite - Hotel Valet Arrival Checklist

This WGD Valet Elite checklist helps hotels and venues evaluate the guest arrival experience from curb to departure. It guides reviewers to check front drive cleanliness, clear self-parking guidance, prompt and courteous greetings, correct use of guest names, smooth handoffs between staff, offers of assistance, clear valet parking and retrieval procedures, and timely car return. Use it to standardize front-of-house valet operations and ensure a seamless, guest-centric experience.

by Nancy Beckley, from the Community

30+

Get

Template

Valet Hospitality Service Audit

This valet hospitality service audit template helps hotels evaluate guest arrival and departure experiences. It covers greeting etiquette, naming the property and staff introductions, uniform and nametag standards, use of guest names, ticketing and retrieval process, rate explanation, vehicle shutdown and key security, luggage assistance, vehicle inspection and ticket placement, wayfinding and escorting, and overall professional conduct. Departure checks include receipt offer, ticket matching, door service, vehicle readiness, and a fond farewell. Use this checklist to ensure consistent, professional valet operations and a positive, lasting impression.

by Joe Caputo, from the Community

10+

Get

Secret Shop: Valet Experience Audit

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Valet Secret Shopper Arrival Checklist

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