Template

W Hotel Valet and Welcome Standards Checklist

by Adriel Espinosa, from the Community

10+

This 2018 W brand standards checklist focuses on the hotel arrival experience. It covers valet parking assistance and curbside greeting, use of guest names, posture and professional grooming, uniform and W pin standards, communicating parking options, valet ticketing and car retrieval, luggage assistance, escorting guests to the welcome desk and opening doors, introductions to welcome staff, appropriate service language and genuine engagement, handling special requests with alternatives, confirming further assistance, sincere closing, and an emotional engagement rating.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
W Rome Wheels & Welcome Internal Audit Checklist
Audit checklist for W Rome's Wheels & Welcome departments, covering guest arrival, car greeting within 30 seconds, door opening protocol, taxi payment handling, valet ticketing and retrieval process, luggage assistance and tagging, delivery process explanation, lobby door service, escort and introduction to front desk staff, and anticipating guest needs. Designed for hotel teams to standardize service steps and measure compliance with brand standards.
by Beatrice Manno, from the Community
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Front Entrance Arrival Checklist
Use this front entrance arrival checklist to standardize hotel doorman and valet service. It covers posture and grooming, warm greetings, parking options, luggage assistance and ticketing, explanations of delivery, escorting and introductions at the front desk, door service, confident and caring communication, proper presentation and gesturing, anticipatory service, personalization with guest name, offers of further help, and a sincere closing. Includes an emotional engagement rating to assess the guest experience.
by Tashya Madan, from the Community
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Template
Valet and Door Attendant Checklist Ritz-Carlton BSA
This checklist outlines the Ritz-Carlton Brand Standard Audit steps for valet and door attendants to deliver a warm, efficient guest arrival. It covers acknowledging vehicles, opening doors, maintaining eye contact, greeting with a situational welcome, determining the purpose of visit, using the guest name, issuing valet tickets and explaining retrieval and charges, offering luggage assistance and confirming personal items, issuing luggage tickets and explaining delivery, escorting guests to the front desk and making introductions, opening hotel doors, offering further help, and closing with sincere appreciation. It reinforces polite denials with alternatives, radio earpiece use, and service behaviors that build emotional engagement.
by Victoria Raeburn, from the Community
Downloads: 20+
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Template
Valet and Door Audit Checklist
This checklist helps evaluate valet and door associate performance in hotel settings. It covers warm greetings, guest engagement, posture and professionalism, uniform and name tag standards, parking option explanations, luggage assistance, escorting to reception, appropriate verbiage and use of guest names, offering further assistance, proper item presentation, professional gesturing for directions, sincere closings, seamless handoffs to other associates, responsiveness to service pace, problem ownership and resolution, and overall guest satisfaction. Use it to standardize guest service, ensure safety and compliance, and deliver consistent, high-quality arrivals and departures.
by Ali Burns, from the Community
Downloads: 10+
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W Hotel Valet and Welcome Standards Checklist

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