Template

Front Entrance Arrival Checklist

by Tashya Madan, from the Community

Use this front entrance arrival checklist to standardize hotel doorman and valet service. It covers posture and grooming, warm greetings, parking options, luggage assistance and ticketing, explanations of delivery, escorting and introductions at the front desk, door service, confident and caring communication, proper presentation and gesturing, anticipatory service, personalization with guest name, offers of further help, and a sincere closing. Includes an emotional engagement rating to assess the guest experience.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Door and Valet Services: Arrival Phase Checklist
This arrival phase checklist guides hotel door and valet teams through a polished front-drive experience. It covers acknowledging cars, timely door opening, warm welcomes, guest name usage, professional grooming and posture, claim ticket issuance, parking options, and immediate, secure luggage assistance. It also includes cross-department communication to the front desk, escorting guests for check-in, clear next-step explanations, and offering beverages during waits. Forbes-style service standards, anticipatory service, and emotional engagement scoring help ensure a consistently elevated guest arrival experience.
by SafetyCulture
Downloads: 0
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Template
Valet and Door Audit Checklist
This checklist helps evaluate valet and door associate performance in hotel settings. It covers warm greetings, guest engagement, posture and professionalism, uniform and name tag standards, parking option explanations, luggage assistance, escorting to reception, appropriate verbiage and use of guest names, offering further assistance, proper item presentation, professional gesturing for directions, sincere closings, seamless handoffs to other associates, responsiveness to service pace, problem ownership and resolution, and overall guest satisfaction. Use it to standardize guest service, ensure safety and compliance, and deliver consistent, high-quality arrivals and departures.
by Ali Burns, from the Community
Downloads: 10+
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Template
W Hotel Valet and Welcome Standards Checklist
This 2018 W brand standards checklist focuses on the hotel arrival experience. It covers valet parking assistance and curbside greeting, use of guest names, posture and professional grooming, uniform and W pin standards, communicating parking options, valet ticketing and car retrieval, luggage assistance, escorting guests to the welcome desk and opening doors, introductions to welcome staff, appropriate service language and genuine engagement, handling special requests with alternatives, confirming further assistance, sincere closing, and an emotional engagement rating.
by Adriel Espinosa, from the Community
Downloads: 10+
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Template
Arrival Experience Audit Checklist for Hotels
This arrival experience audit template helps hotel teams evaluate front-of-house standards from curb to room. It covers doorman and porter presence, greeting with hotel name, assistance with car doors and luggage, valet and escort to reception, and timely luggage delivery. It also assesses employee grooming, communication, personalization, collaboration, anticipatory service, and effective resolution of issues. Use it to standardize guest welcome procedures and elevate first impressions.
by Mayumi Marcelo, from the Community
Downloads: 10+
Get

Door and Valet Services: Arrival Phase Checklist

This arrival phase checklist guides hotel door and valet teams through a polished front-drive experience. It covers acknowledging cars, timely door opening, warm welcomes, guest name usage, professional grooming and posture, claim ticket issuance, parking options, and immediate, secure luggage assistance. It also includes cross-department communication to the front desk, escorting guests for check-in, clear next-step explanations, and offering beverages during waits. Forbes-style service standards, anticipatory service, and emotional engagement scoring help ensure a consistently elevated guest arrival experience.

by SafetyCulture

Get

Template

Valet and Door Audit Checklist

This checklist helps evaluate valet and door associate performance in hotel settings. It covers warm greetings, guest engagement, posture and professionalism, uniform and name tag standards, parking option explanations, luggage assistance, escorting to reception, appropriate verbiage and use of guest names, offering further assistance, proper item presentation, professional gesturing for directions, sincere closings, seamless handoffs to other associates, responsiveness to service pace, problem ownership and resolution, and overall guest satisfaction. Use it to standardize guest service, ensure safety and compliance, and deliver consistent, high-quality arrivals and departures.

by Ali Burns, from the Community

10+

Get

Template

W Hotel Valet and Welcome Standards Checklist

This 2018 W brand standards checklist focuses on the hotel arrival experience. It covers valet parking assistance and curbside greeting, use of guest names, posture and professional grooming, uniform and W pin standards, communicating parking options, valet ticketing and car retrieval, luggage assistance, escorting guests to the welcome desk and opening doors, introductions to welcome staff, appropriate service language and genuine engagement, handling special requests with alternatives, confirming further assistance, sincere closing, and an emotional engagement rating.

by Adriel Espinosa, from the Community

10+

Get

Template

Arrival Experience Audit Checklist for Hotels

This arrival experience audit template helps hotel teams evaluate front-of-house standards from curb to room. It covers doorman and porter presence, greeting with hotel name, assistance with car doors and luggage, valet and escort to reception, and timely luggage delivery. It also assesses employee grooming, communication, personalization, collaboration, anticipatory service, and effective resolution of issues. Use it to standardize guest welcome procedures and elevate first impressions.

by Mayumi Marcelo, from the Community

10+

Get

Front Entrance Arrival Checklist

About author

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