Template

Door and Valet Services: Arrival Phase Checklist

This arrival phase checklist guides hotel door and valet teams through a polished front-drive experience. It covers acknowledging cars, timely door opening, warm welcomes, guest name usage, professional grooming and posture, claim ticket issuance, parking options, and immediate, secure luggage assistance. It also includes cross-department communication to the front desk, escorting guests for check-in, clear next-step explanations, and offering beverages during waits. Forbes-style service standards, anticipatory service, and emotional engagement scoring help ensure a consistently elevated guest arrival experience.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

SafetyCulture

Free 1,000+ Workplace Checklists & Templates created by the SafetyCulture team.

Template
Front Entrance Arrival Checklist
Use this front entrance arrival checklist to standardize hotel doorman and valet service. It covers posture and grooming, warm greetings, parking options, luggage assistance and ticketing, explanations of delivery, escorting and introductions at the front desk, door service, confident and caring communication, proper presentation and gesturing, anticipatory service, personalization with guest name, offers of further help, and a sincere closing. Includes an emotional engagement rating to assess the guest experience.
by Tashya Madan, from the Community
Downloads: 0
Get
Template
Hotel Front Drive Arrival Checklist
This front drive arrival checklist helps hotels audit valet and doorman service from curbside to front desk handoff. It covers acknowledging cars in queue, opening doors, advising parking options and retrieval, offering luggage assistance, confirming personal items are removed, and using branded claim checks. It emphasizes warm greetings, posture, eye contact, professional uniforms, and appropriate, genuine language. Staff should escort guests to the front desk, use guest names when known, avoid declining requests without alternatives, and demonstrate anticipatory, personalized service. Radio use requires an earpiece, and inter-department collaboration should be seamless to meet guest expectations.
by Victoria Raeburn, from the Community
Downloads: 10+
Get
Template
Arrival Experience Audit for Forbes Standard
This arrival experience audit helps hospitality teams measure service against the Forbes Standard from curbside to check-in. It covers greeting guests within 30 seconds, bell and valet assistance, luggage handling, and seamless handoff to registration. Front desk standards include eye contact, smiles, anticipatory questions, confirming reservations and special requests, offering water or prosecco, and providing directions or escorting to rooms. The template evaluates personalization and name usage, timing of the registration process, and service recovery using the LEARN model. Operational spot checks verify guest preferences and arrival times, with areas for comments and signatures.
by Spencer Theriot, from the Community
Downloads: 10+
Get
Template
Hotel Porter and Doorman Arrival Checklist
This hotel porter and doorman arrival checklist helps teams deliver a polished first impression from curb to room. It covers greeting standards, opening car and entrance doors, luggage assistance and tracking, valet car offers, escorting guests to reception with seamless handover, timely luggage delivery to rooms, and optional room orientation. It also includes emotional service standards such as grooming, clear communication, anticipatory service, and professional collaboration.
by Sebastian Armentano, from the Community
Downloads: 10+
Get

Front Entrance Arrival Checklist

Use this front entrance arrival checklist to standardize hotel doorman and valet service. It covers posture and grooming, warm greetings, parking options, luggage assistance and ticketing, explanations of delivery, escorting and introductions at the front desk, door service, confident and caring communication, proper presentation and gesturing, anticipatory service, personalization with guest name, offers of further help, and a sincere closing. Includes an emotional engagement rating to assess the guest experience.

by Tashya Madan, from the Community

Get

Template

Hotel Front Drive Arrival Checklist

This front drive arrival checklist helps hotels audit valet and doorman service from curbside to front desk handoff. It covers acknowledging cars in queue, opening doors, advising parking options and retrieval, offering luggage assistance, confirming personal items are removed, and using branded claim checks. It emphasizes warm greetings, posture, eye contact, professional uniforms, and appropriate, genuine language. Staff should escort guests to the front desk, use guest names when known, avoid declining requests without alternatives, and demonstrate anticipatory, personalized service. Radio use requires an earpiece, and inter-department collaboration should be seamless to meet guest expectations.

by Victoria Raeburn, from the Community

10+

Get

Template

Arrival Experience Audit for Forbes Standard

This arrival experience audit helps hospitality teams measure service against the Forbes Standard from curbside to check-in. It covers greeting guests within 30 seconds, bell and valet assistance, luggage handling, and seamless handoff to registration. Front desk standards include eye contact, smiles, anticipatory questions, confirming reservations and special requests, offering water or prosecco, and providing directions or escorting to rooms. The template evaluates personalization and name usage, timing of the registration process, and service recovery using the LEARN model. Operational spot checks verify guest preferences and arrival times, with areas for comments and signatures.

by Spencer Theriot, from the Community

10+

Get

Template

Hotel Porter and Doorman Arrival Checklist

This hotel porter and doorman arrival checklist helps teams deliver a polished first impression from curb to room. It covers greeting standards, opening car and entrance doors, luggage assistance and tracking, valet car offers, escorting guests to reception with seamless handover, timely luggage delivery to rooms, and optional room orientation. It also includes emotional service standards such as grooming, clear communication, anticipatory service, and professional collaboration.

by Sebastian Armentano, from the Community

10+

Get

Door and Valet Services: Arrival Phase Checklist

About author

You might also like

Front Entrance Arrival Checklist

Hotel Front Drive Arrival Checklist

Arrival Experience Audit for Forbes Standard

Hotel Porter and Doorman Arrival Checklist

You might also like

Front Entrance Arrival Checklist

Hotel Front Drive Arrival Checklist

Arrival Experience Audit for Forbes Standard

Hotel Porter and Doorman Arrival Checklist