Hotel Front Drive Arrival Checklist

This front drive arrival checklist helps hotels audit valet and doorman service from curbside to front desk handoff. It covers acknowledging cars in queue, opening doors, advising parking options and retrieval, offering luggage assistance, confirming personal items are removed, and using branded claim checks. It emphasizes warm greetings, posture, eye contact, professional uniforms, and appropriate, genuine language. Staff should escort guests to the front desk, use guest names when known, avoid declining requests without alternatives, and demonstrate anticipatory, personalized service. Radio use requires an earpiece, and inter-department collaboration should be seamless to meet guest expectations.