Arrival Experience Audit Checklist for Hotels
by Mayumi Marcelo, from the Community
This arrival experience audit template helps hotel teams evaluate front-of-house standards from curb to room. It covers doorman and porter presence, greeting with hotel name, assistance with car doors and luggage, valet and escort to reception, and timely luggage delivery. It also assesses employee grooming, communication, personalization, collaboration, anticipatory service, and effective resolution of issues. Use it to standardize guest welcome procedures and elevate first impressions.
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About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.