Template

Arrival Experience Audit Checklist for Hotels

by Mayumi Marcelo, from the Community

10+

This arrival experience audit template helps hotel teams evaluate front-of-house standards from curb to room. It covers doorman and porter presence, greeting with hotel name, assistance with car doors and luggage, valet and escort to reception, and timely luggage delivery. It also assesses employee grooming, communication, personalization, collaboration, anticipatory service, and effective resolution of issues. Use it to standardize guest welcome procedures and elevate first impressions.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Porter and Doorman Arrival Checklist
This hotel porter and doorman arrival checklist helps teams deliver a polished first impression from curb to room. It covers greeting standards, opening car and entrance doors, luggage assistance and tracking, valet car offers, escorting guests to reception with seamless handover, timely luggage delivery to rooms, and optional room orientation. It also includes emotional service standards such as grooming, clear communication, anticipatory service, and professional collaboration.
by Sebastian Armentano, from the Community
Downloads: 10+
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Template
Bellman and Doorman Arrival Experience Audit Checklist
This hotel front office audit checklist evaluates the bellman and doorman arrival experience from curb to room. Assess greeting and acknowledgment, door opening and luggage assistance, escorting and introduction at reception, timely luggage delivery, and room orientation for first-time guests. It also covers grooming standards, communication, personalization, confidence, teamwork, attentiveness, and empathy in challenging interactions.
by Mona Sayfieva, from the Community
Downloads: 0
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Template
LQA 2020 Porter/Doorman Arrival Checklist
This LQA 2020 Porter/Doorman Arrival checklist helps hotel front-of-house teams deliver a seamless first impression. It covers doorman presence and acknowledgment, opening car and entrance doors, luggage assistance, valet and car ticketing, escorting and introducing guests at reception, timely luggage delivery, room orientation offers, and professional behaviors such as personalized service, anticipation, clear communication, and teamwork.
by Solen Quimbert, from the Community
Downloads: 10+
Get
Template
Porter and Doorman Arrival Checklist for Hotels
This hotel porter and doorman arrival checklist helps teams deliver a polished guest experience from curb to room. It covers greeting with the hotel name, opening car and entrance doors, offering valet service and providing car tickets, assisting with and tracking luggage, escorting guests to reception and introducing them by name, giving clear directions when not escorting, safeguarding luggage in public areas, and delivering luggage to the room within set timeframes. It also includes proper room entry etiquette, placing suitcases on racks, hanging coats, offering a brief room orientation, proposing helpful services, preparing rooms when guests wait, and closing with a sincere farewell.
by Sebastian Armentano, from the Community
Downloads: 0
Get

Hotel Porter and Doorman Arrival Checklist

This hotel porter and doorman arrival checklist helps teams deliver a polished first impression from curb to room. It covers greeting standards, opening car and entrance doors, luggage assistance and tracking, valet car offers, escorting guests to reception with seamless handover, timely luggage delivery to rooms, and optional room orientation. It also includes emotional service standards such as grooming, clear communication, anticipatory service, and professional collaboration.

by Sebastian Armentano, from the Community

10+

Get

Template

Bellman and Doorman Arrival Experience Audit Checklist

This hotel front office audit checklist evaluates the bellman and doorman arrival experience from curb to room. Assess greeting and acknowledgment, door opening and luggage assistance, escorting and introduction at reception, timely luggage delivery, and room orientation for first-time guests. It also covers grooming standards, communication, personalization, confidence, teamwork, attentiveness, and empathy in challenging interactions.

by Mona Sayfieva, from the Community

Get

Template

LQA 2020 Porter/Doorman Arrival Checklist

This LQA 2020 Porter/Doorman Arrival checklist helps hotel front-of-house teams deliver a seamless first impression. It covers doorman presence and acknowledgment, opening car and entrance doors, luggage assistance, valet and car ticketing, escorting and introducing guests at reception, timely luggage delivery, room orientation offers, and professional behaviors such as personalized service, anticipation, clear communication, and teamwork.

by Solen Quimbert, from the Community

10+

Get

Template

Porter and Doorman Arrival Checklist for Hotels

This hotel porter and doorman arrival checklist helps teams deliver a polished guest experience from curb to room. It covers greeting with the hotel name, opening car and entrance doors, offering valet service and providing car tickets, assisting with and tracking luggage, escorting guests to reception and introducing them by name, giving clear directions when not escorting, safeguarding luggage in public areas, and delivering luggage to the room within set timeframes. It also includes proper room entry etiquette, placing suitcases on racks, hanging coats, offering a brief room orientation, proposing helpful services, preparing rooms when guests wait, and closing with a sincere farewell.

by Sebastian Armentano, from the Community

Get

Arrival Experience Audit Checklist for Hotels

About author

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