Porter and Doorman Arrival Checklist for Hotels
by Sebastian Armentano, from the Community
This hotel porter and doorman arrival checklist helps teams deliver a polished guest experience from curb to room. It covers greeting with the hotel name, opening car and entrance doors, offering valet service and providing car tickets, assisting with and tracking luggage, escorting guests to reception and introducing them by name, giving clear directions when not escorting, safeguarding luggage in public areas, and delivering luggage to the room within set timeframes. It also includes proper room entry etiquette, placing suitcases on racks, hanging coats, offering a brief room orientation, proposing helpful services, preparing rooms when guests wait, and closing with a sincere farewell.
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About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.