Hotel Porter and Doorman Arrival Checklist
by Sebastian Armentano, from the Community
This hotel porter and doorman arrival checklist helps teams deliver a polished first impression from curb to room. It covers greeting standards, opening car and entrance doors, luggage assistance and tracking, valet car offers, escorting guests to reception with seamless handover, timely luggage delivery to rooms, and optional room orientation. It also includes emotional service standards such as grooming, clear communication, anticipatory service, and professional collaboration.
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About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.