Valet and Door Attendant Checklist Ritz-Carlton BSA
by Victoria Raeburn, from the Community
This checklist outlines the Ritz-Carlton Brand Standard Audit steps for valet and door attendants to deliver a warm, efficient guest arrival. It covers acknowledging vehicles, opening doors, maintaining eye contact, greeting with a situational welcome, determining the purpose of visit, using the guest name, issuing valet tickets and explaining retrieval and charges, offering luggage assistance and confirming personal items, issuing luggage tickets and explaining delivery, escorting guests to the front desk and making introductions, opening hotel doors, offering further help, and closing with sincere appreciation. It reinforces polite denials with alternatives, radio earpiece use, and service behaviors that build emotional engagement.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.