Template

WROME - Wheels & Welcome Audit Checklist

by Beatrice Manno, from the Community

This internal audit checklist supports the Wheels & Welcome team at W Rome in delivering a seamless guest arrival. It covers key standards such as acknowledging and directing cars within 30 seconds, opening car doors with courtesy, allowing taxi guests to pay before assistance, issuing and explaining valet tickets and retrieval charges, confirming removal of personal items, providing and explaining luggage tickets and delivery steps, opening the hotel entrance, escorting guests, introducing them to front desk, and offering chances to anticipate needs. Use it to monitor compliance and improve service quality.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Valet and Door Attendant Checklist Ritz-Carlton BSA
This checklist outlines the Ritz-Carlton Brand Standard Audit steps for valet and door attendants to deliver a warm, efficient guest arrival. It covers acknowledging vehicles, opening doors, maintaining eye contact, greeting with a situational welcome, determining the purpose of visit, using the guest name, issuing valet tickets and explaining retrieval and charges, offering luggage assistance and confirming personal items, issuing luggage tickets and explaining delivery, escorting guests to the front desk and making introductions, opening hotel doors, offering further help, and closing with sincere appreciation. It reinforces polite denials with alternatives, radio earpiece use, and service behaviors that build emotional engagement.
by Victoria Raeburn, from the Community
Downloads: 20+
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Template
W Rome Wheels & Welcome Internal Audit Checklist
Audit checklist for W Rome's Wheels & Welcome departments, covering guest arrival, car greeting within 30 seconds, door opening protocol, taxi payment handling, valet ticketing and retrieval process, luggage assistance and tagging, delivery process explanation, lobby door service, escort and introduction to front desk staff, and anticipating guest needs. Designed for hotel teams to standardize service steps and measure compliance with brand standards.
by Beatrice Manno, from the Community
Downloads: 0
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Template
W Rome Wheels and Welcome Internal Audit
This internal audit template helps evaluate the Wheels and Welcome standards at W Rome. Review key guest arrival touchpoints including prompt car acknowledgment, door opening etiquette, taxi payment sequence, ticket issuance and fee disclosure, confirmation of personal items, luggage tagging and delivery process, entrance assistance, escorting to the lobby, introduction to front desk staff, and opportunities to anticipate guest needs.
by Beatrice Manno, from the Community
Downloads: 10+
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Template
W Rome Wheels and Welcome Audit
This internal audit checklist supports the Wheels and Welcome guest arrival process at W Rome. Use it to evaluate how promptly vehicles are acknowledged and directed, how doors are opened, tickets issued, and the luggage process explained. Confirm luggage and personal items are handled correctly, guests receive tickets and guidance, and the entrance is opened courteously. Ensure guests are escorted inside, introduced to front desk staff, and that opportunities to anticipate needs are offered. Ideal for hotel operations, training, and quality assurance across valet, doorman, and concierge teams.
by Beatrice Manno, from the Community
Downloads: 0
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WROME - Wheels & Welcome Audit Checklist

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