Template

2018 RC BSA Bell Attendant Departure Checklist

by Victoria Raeburn, from the Community

20+

This bell attendant departure checklist aligns with Ritz-Carlton BSA standards to support consistent guest service at check-out. It covers timely arrival based on call type, announcing department, making eye contact and greeting by name, requesting permission to enter, confirming belongings and reminding guests to check the safe, offering to check closets and drawers, and escorting guests or explaining luggage retrieval and delivery procedures. It also guides proactive service, polite handling of special requests with alternatives, offering further assistance, expressing appreciation, providing a warm closing, mentioning the employee’s name, and proper luggage storage protocols.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Valet and Door Attendant Checklist Ritz-Carlton BSA
This checklist outlines the Ritz-Carlton Brand Standard Audit steps for valet and door attendants to deliver a warm, efficient guest arrival. It covers acknowledging vehicles, opening doors, maintaining eye contact, greeting with a situational welcome, determining the purpose of visit, using the guest name, issuing valet tickets and explaining retrieval and charges, offering luggage assistance and confirming personal items, issuing luggage tickets and explaining delivery, escorting guests to the front desk and making introductions, opening hotel doors, offering further help, and closing with sincere appreciation. It reinforces polite denials with alternatives, radio earpiece use, and service behaviors that build emotional engagement.
by Victoria Raeburn, from the Community
Downloads: 20+
Get
Template
PBX and Call Center Departure Luggage Retrieval
This checklist supports PBX and call center agents in managing guest departure luggage retrieval to Ritz-Carlton standards. It covers answering within three rings, warm and sincere greetings, using the guest’s name, offering transportation assistance, giving accurate pick-up time estimates, notifying guests of any delay beyond five minutes, and providing your name with further assistance. It includes coordination with bell staff to meet required arrival times for pre-arranged and same-day requests, follow-up communication when timing changes, and closing the call with appreciation. Emphasis is placed on service behaviors that enhance emotional engagement while ensuring timely, consistent luggage retrieval.
by Victoria Raeburn, from the Community
Downloads: 20+
Get
Template
Hotel Bell Departure Checklist for W Rome
This hotel bell departure internal audit template for W Rome guides staff and auditors through the key steps of a smooth guest departure. It covers timely response to calls, setting and meeting pick-up time expectations, communicating delays, greeting guests by name, and requesting permission to enter rooms. The checklist prompts confirmation that all belongings are collected, offers to inspect closets, drawers, and safes, and explains the process for luggage retrieval or delivery to vehicles, including ticketing. Use it to standardize service quality, ensure consistency, and improve the guest experience at checkout.
by Clarissa Pacifico, from the Community
Downloads: 0
Get
Template
W Rome Bell Departure Internal Audit Checklist
This internal audit checklist helps hotel teams standardize bell departure procedures to deliver consistent, timely service. It covers key steps such as arranging transportation, communicating pickup times and delays, arriving within the quoted timeframe, greeting guests appropriately, confirming all belongings are collected, offering to check closets, drawers, and safes, and explaining luggage retrieval or delivery and ticketing. Use this template to train welcome ambassadors, verify service standards during guest departures, and document signatures for accountability.
by Clarissa Pacifico, from the Community
Downloads: 10+
Get

2018 RC BSA Bell Attendant Departure Checklist

About author

You might also like

Valet and Door Attendant Checklist Ritz-Carlton BSA

PBX and Call Center Departure Luggage Retrieval

Hotel Bell Departure Checklist for W Rome

W Rome Bell Departure Internal Audit Checklist

You might also like

Valet and Door Attendant Checklist Ritz-Carlton BSA

PBX and Call Center Departure Luggage Retrieval

Hotel Bell Departure Checklist for W Rome

W Rome Bell Departure Internal Audit Checklist