Template

W Rome Bell Departure Internal Audit Checklist

by Clarissa Pacifico, from the Community

10+

This internal audit checklist helps hotel teams standardize bell departure procedures to deliver consistent, timely service. It covers key steps such as arranging transportation, communicating pickup times and delays, arriving within the quoted timeframe, greeting guests appropriately, confirming all belongings are collected, offering to check closets, drawers, and safes, and explaining luggage retrieval or delivery and ticketing. Use this template to train welcome ambassadors, verify service standards during guest departures, and document signatures for accountability.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Bell Departure Checklist for W Rome
This hotel bell departure internal audit template for W Rome guides staff and auditors through the key steps of a smooth guest departure. It covers timely response to calls, setting and meeting pick-up time expectations, communicating delays, greeting guests by name, and requesting permission to enter rooms. The checklist prompts confirmation that all belongings are collected, offers to inspect closets, drawers, and safes, and explains the process for luggage retrieval or delivery to vehicles, including ticketing. Use it to standardize service quality, ensure consistency, and improve the guest experience at checkout.
by Clarissa Pacifico, from the Community
Downloads: 0
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Template
Hotel Bell Arrival and Departure Checklist
This hotel bell staff checklist helps evaluate and standardize guest arrival and departure services. It covers bell staff presence, guest escort and elevator etiquette, timely luggage delivery and retrieval, proper placement of bags and belongings, and clear explanations of room features such as coffee machines, safes, emergency exits, lighting, and climate controls. It includes guidelines for confirming guest satisfaction, using the guest’s name, offering assistance, and providing warm welcomes and farewells. Telephone etiquette, delivery announcements, timing expectations for responses, and professional appearance standards are also included to ensure consistent, courteous, and efficient guest service.
by Rizwan Ahmed, from the Community
Downloads: 10+
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Template
2018 RC BSA Bell Attendant Departure Checklist
This bell attendant departure checklist aligns with Ritz-Carlton BSA standards to support consistent guest service at check-out. It covers timely arrival based on call type, announcing department, making eye contact and greeting by name, requesting permission to enter, confirming belongings and reminding guests to check the safe, offering to check closets and drawers, and escorting guests or explaining luggage retrieval and delivery procedures. It also guides proactive service, polite handling of special requests with alternatives, offering further assistance, expressing appreciation, providing a warm closing, mentioning the employee’s name, and proper luggage storage protocols.
by Victoria Raeburn, from the Community
Downloads: 20+
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Template
Bell Departure Phase Audit
This Bell Departure Phase audit checklist helps hotels evaluate bell desk performance from first phone contact to final farewell. Review call etiquette, response times, professional appearance, arrival targets, greeting and guest name use, permission to enter, secure luggage handling with claim checks, transportation assistance, personalized service, anticipatory actions, problem resolution within set timeframes, and overall emotional engagement to ensure a seamless guest departure.
by Orion Pritchett, from the Community
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W Rome Bell Departure Internal Audit Checklist

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