PBX and Call Center Departure Luggage Retrieval
by Victoria Raeburn, from the Community
This checklist supports PBX and call center agents in managing guest departure luggage retrieval to Ritz-Carlton standards. It covers answering within three rings, warm and sincere greetings, using the guest’s name, offering transportation assistance, giving accurate pick-up time estimates, notifying guests of any delay beyond five minutes, and providing your name with further assistance. It includes coordination with bell staff to meet required arrival times for pre-arranged and same-day requests, follow-up communication when timing changes, and closing the call with appreciation. Emphasis is placed on service behaviors that enhance emotional engagement while ensuring timely, consistent luggage retrieval.
With SafetyCulture you can
Digitize team workflows
Turn your workflows into digital templates or checklists so your team can conduct inspections efficiently and access them from any device.
Reduce manual errors
Help your team complete tasks more accurately with digital templates that minimize errors from manual processes.
Create and share inspection reports
Generate inspection reports and share them with your team and stakeholders to keep everyone informed.
About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.