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PBX/Call Center Wake-up Call Checklist

by Victoria Raeburn, from the Community

Downloads: 10+
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This Ritz-Carlton brand standard audit guides PBX and call center teams through delivering reliable wake-up calls and exceptional guest service. It covers answering within three rings, warm and courteous greetings, addressing guests by name, verifying details, and offering 15-minute follow-up calls. Delivery standards include calling within two minutes of the requested time, stating the current time, sharing weather or temperature, and providing a fond farewell. Club Level options include offering complimentary tea or coffee after the wake-up call.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.