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Hotel Wake Up Call Checklist

by Adriel Espinosa, from the Community

Downloads: 10+
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This wake up call checklist helps hotel teams deliver timely, on brand guest wake up calls. It covers request handling by the operator team, telephone etiquette, confirming guest last name, wake up time, and room number, using anticipatory language, and closing warmly. It guides delivering the call and a follow up within five minutes of the requested time, greeting with a smile in the voice, addressing the guest by name, stating the current time, and sharing on brand messaging such as weather or property happenings. Use this template to standardize guest service and ensure expectations are met without detractors.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.