Template

Hotel FOH Wake-Up Call Checklist

by Jonathan S. G., from the Community

20+

Ensure consistent hotel wake-up call service with a step-by-step FOH checklist and call script. Operators greet guests by name, confirm day, time, last name, and room number, and reconfirm details before ending the call. Offer follow-up calls, share relevant information such as weather or activity suggestions, and document the request. Includes service standards: 24/7 availability, answer within three rings, calls made within five minutes of the requested time, and live, friendly messaging.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Wake Up Call Checklist
This wake up call checklist helps hotel teams deliver timely, on brand guest wake up calls. It covers request handling by the operator team, telephone etiquette, confirming guest last name, wake up time, and room number, using anticipatory language, and closing warmly. It guides delivering the call and a follow up within five minutes of the requested time, greeting with a smile in the voice, addressing the guest by name, stating the current time, and sharing on brand messaging such as weather or property happenings. Use this template to standardize guest service and ensure expectations are met without detractors.
by Adriel Espinosa, from the Community
Downloads: 10+
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Template
Wake-Up Call Checklist
Standardize your hotel wake-up call service with this checklist. Verify calls are answered within 3 rings, holds are authorized, and request details are confirmed. Ensure personalized, on-time calls within 2 minutes of the requested time using proper greetings and time announcements. Check that agents offer optional services (second call, morning coffee), use clear speech, and close with appreciation. Monitor natural use of the guest’s name and overall phone etiquette to deliver consistent guest service.
by Solen Quimbert, from the Community
Downloads: 0
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Template
PBX/Call Center Wake-up Call Checklist
This Ritz-Carlton brand standard audit guides PBX and call center teams through delivering reliable wake-up calls and exceptional guest service. It covers answering within three rings, warm and courteous greetings, addressing guests by name, verifying details, and offering 15-minute follow-up calls. Delivery standards include calling within two minutes of the requested time, stating the current time, sharing weather or temperature, and providing a fond farewell. Club Level options include offering complimentary tea or coffee after the wake-up call.
by Victoria Raeburn, from the Community
Downloads: 10+
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Template
LQA Wake-Up Call Audit Checklist
This LQA wake-up call audit checklist helps hotels evaluate guest service quality for scheduled wake-up calls. Use it to assess call pickup speed, hold etiquette, confirmation of details, and proactive service offers. Verify that wake-up calls are delivered on time, personalized rather than recorded, and include an appropriate greeting, time announcement, and sincere farewell. Behavioral standards such as clear speech, effective use of the guest name, and overall courtesy are also covered to support five-star service.
by Marion te Winkel, from the Community
Downloads: 10+
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Hotel Wake Up Call Checklist

This wake up call checklist helps hotel teams deliver timely, on brand guest wake up calls. It covers request handling by the operator team, telephone etiquette, confirming guest last name, wake up time, and room number, using anticipatory language, and closing warmly. It guides delivering the call and a follow up within five minutes of the requested time, greeting with a smile in the voice, addressing the guest by name, stating the current time, and sharing on brand messaging such as weather or property happenings. Use this template to standardize guest service and ensure expectations are met without detractors.

by Adriel Espinosa, from the Community

10+

Get

Template

Wake-Up Call Checklist

Standardize your hotel wake-up call service with this checklist. Verify calls are answered within 3 rings, holds are authorized, and request details are confirmed. Ensure personalized, on-time calls within 2 minutes of the requested time using proper greetings and time announcements. Check that agents offer optional services (second call, morning coffee), use clear speech, and close with appreciation. Monitor natural use of the guest’s name and overall phone etiquette to deliver consistent guest service.

by Solen Quimbert, from the Community

Get

Template

PBX/Call Center Wake-up Call Checklist

This Ritz-Carlton brand standard audit guides PBX and call center teams through delivering reliable wake-up calls and exceptional guest service. It covers answering within three rings, warm and courteous greetings, addressing guests by name, verifying details, and offering 15-minute follow-up calls. Delivery standards include calling within two minutes of the requested time, stating the current time, sharing weather or temperature, and providing a fond farewell. Club Level options include offering complimentary tea or coffee after the wake-up call.

by Victoria Raeburn, from the Community

10+

Get

Template

LQA Wake-Up Call Audit Checklist

This LQA wake-up call audit checklist helps hotels evaluate guest service quality for scheduled wake-up calls. Use it to assess call pickup speed, hold etiquette, confirmation of details, and proactive service offers. Verify that wake-up calls are delivered on time, personalized rather than recorded, and include an appropriate greeting, time announcement, and sincere farewell. Behavioral standards such as clear speech, effective use of the guest name, and overall courtesy are also covered to support five-star service.

by Marion te Winkel, from the Community

10+

Get

Hotel FOH Wake-Up Call Checklist

About author

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