Template

Good to Excellent Building Walk Checklist

by Dan Morris, from the Community

Conduct a thorough building walk to elevate site standards from good to excellent. This template guides centre teams through external areas and car parks, reception, circulation spaces, gyms and studios, dry and wet changing rooms, sports halls, pools, store rooms and cleaning cupboards, spectator areas, staff rooms, and offices. Verify cleanliness, signage, access control, lighting, temperatures, equipment condition, Wi-Fi, safety items, COSHH documents, and staff presentation. Use it to spot issues, prioritize fixes, and deliver a consistent, high-quality customer experience.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Customer Experience Audit Checklist
Evaluate the end-to-end customer journey in gyms and leisure centers with this audit checklist. Sections cover car parks and external areas, reception and circulation spaces, toilets and changing rooms, studios and gyms, sports halls, tennis courts and artificial pitches. Assess cleanliness, maintenance, signage, lighting, equipment condition, and temperature control. Review staff presentation and service, queue management, access control, policies and rules, marketing materials, online presence, retention practices, and fitness services and classes. Use findings to improve standards and customer satisfaction.
by Alex Norris, from the Community
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Template
Customer Experience Audit
This customer experience audit checklist helps gyms and leisure centers evaluate every stage of the guest journey and site presentation. It covers car parks, external building condition, reception operations, circulation areas, toilets and changing rooms, and activity spaces including studios, gyms, sports halls, tennis courts, artificial pitches, and more. Criteria include cleanliness, maintenance, signage and brand standards, lighting, equipment condition, air conditioning, accessibility, and safety. It also reviews customer service at reception, policies and rules visibility, marketing and branding, online presence and listings, and retention processes such as complaint follow up. Use this tool to standardize audits, improve service quality, and drive member satisfaction and retention.
by Alex Norris, from the Community
Downloads: 10+
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Template
Club Cleaning and Standards Audit - Stockley Park
This club cleaning and standards audit helps teams assess cleanliness and presentation across reception, gyms, studios, poolside, spa facilities, changing rooms, staff areas, plant rooms, and circulation spaces. Users score cleaning from Unacceptable to Excellent and complete standards checks such as signage in date, equipment condition, lighting, and PPE. The checklist covers detailed items like glass and mirrors, lockers, showers, upholstery, chemical storage, and safety signage. Findings can be noted with comments, and actions are prioritized from immediate fixes to 4-hour or 24-hour tasks. Use this template to keep leisure and fitness facilities safe, compliant, and consistently presented for members.
by Paul Toomey, from the Community
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Template
CSC Customer Experience Audit Checklist
This customer experience audit template is designed for gyms and leisure centres to assess every stage of the visitor journey and facility standards. It covers car parks and external fabric condition, reception and queue management, circulation areas, toilets and changing rooms, and compliance with brand signage. Activity areas such as studios and gyms are checked for cleanliness, equipment maintenance, lighting, temperature and safety. The audit also reviews concierge interactions, staff presentation, access control, policies and awards. Additional sections address artificial pitches, retention and complaint follow-up, marketing and online presence, and fitness services and classes. Use this checklist to identify issues, maintain consistent standards and enhance member satisfaction.
by Daniel Palmes, from the Community
Downloads: 10+
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Good to Excellent Building Walk Checklist

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