This customer experience audit template is designed for gyms and leisure centres to assess every stage of the visitor journey and facility standards. It covers car parks and external fabric condition, reception and queue management, circulation areas, toilets and changing rooms, and compliance with brand signage. Activity areas such as studios and gyms are checked for cleanliness, equipment maintenance, lighting, temperature and safety. The audit also reviews concierge interactions, staff presentation, access control, policies and awards. Additional sections address artificial pitches, retention and complaint follow-up, marketing and online presence, and fitness services and classes. Use this checklist to identify issues, maintain consistent standards and enhance member satisfaction.
With SafetyCulture you can
Digitize team workflows
Turn your workflows into digital templates or checklists so your team can conduct inspections efficiently and access them from any device.
Reduce manual errors
Help your team complete tasks more accurately with digital templates that minimize errors from manual processes.
Create and share inspection reports
Generate inspection reports and share them with your team and stakeholders to keep everyone informed.
About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.