Evaluate the end-to-end customer journey in gyms and leisure centers with this audit checklist. Sections cover car parks and external areas, reception and circulation spaces, toilets and changing rooms, studios and gyms, sports halls, tennis courts and artificial pitches. Assess cleanliness, maintenance, signage, lighting, equipment condition, and temperature control. Review staff presentation and service, queue management, access control, policies and rules, marketing materials, online presence, retention practices, and fitness services and classes. Use findings to improve standards and customer satisfaction.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.