Evaluate the end-to-end customer journey in gyms and leisure centers with this audit checklist. Sections cover car parks and external areas, reception and circulation spaces, toilets and changing rooms, studios and gyms, sports halls, tennis courts and artificial pitches. Assess cleanliness, maintenance, signage, lighting, equipment condition, and temperature control. Review staff presentation and service, queue management, access control, policies and rules, marketing materials, online presence, retention practices, and fitness services and classes. Use findings to improve standards and customer satisfaction.
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