This customer journey and compliance checklist supports the end to end operation of a sports or leisure club. It covers reception standards, signage, POS and merchandising, colleague presentation and engagement, and office compliance including licensing, DBS checks, banking, fire logs and legionella. Operational areas include bar, kitchen and food service hygiene, toilets and changing rooms upkeep, and maintenance of pitches, nets, fencing and signage to ensure a safe, clean and consistent experience.
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