This KPI review checklist is designed for Campus Living Village sites to evaluate cleaning and security service performance. It covers accuracy of assignment instructions, monthly welfare visits, currency of risk assessments, compliance of health and safety policy, availability of PPE, verification of SIA security licenses, incident reporting and log book standards, service levels, staff communication and courtesy, quality of relief cover, staff appearance and uniform, induction and role training, patrol frequency, CCTV use and effectiveness, hours worked, and invoice accuracy and timeliness.
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