Template

Security Services Key Performance Indicators

by Anthony Mason, from the Community

Use this KPI checklist to manage and measure security service performance across contract management, staffing, shift handovers, emergency response, incident logging, access control, CCTV monitoring, foot patrol frequency, visitor and vehicle recording, uniform and licensing compliance, training and refresher programs, and invoice accuracy. Tailor items to your site, agree actions in monthly reviews, and keep assignment instructions, SOPs, and logs up to date for reliable service delivery.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Campus Living Village KPI Review Checklist
This KPI review checklist is designed for Campus Living Village sites to evaluate cleaning and security service performance. It covers accuracy of assignment instructions, monthly welfare visits, currency of risk assessments, compliance of health and safety policy, availability of PPE, verification of SIA security licenses, incident reporting and log book standards, service levels, staff communication and courtesy, quality of relief cover, staff appearance and uniform, induction and role training, patrol frequency, CCTV use and effectiveness, hours worked, and invoice accuracy and timeliness.
by Bev Tuke, from the Community
Downloads: 20+
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Template
Security Division Evaluation Report
Use this Security Division Evaluation template to assess the quality and effectiveness of on-site security services. Review officer appearance and timekeeping, site training, emergency response, key management, CCTV operations, alarm handling, patrol effectiveness, vehicle and pedestrian monitoring, and customer service. Evaluate management support including client communication, issue resolution, invoicing, rostering, and assignment instructions. Capture comments, signatures, and findings to improve security performance and contract compliance.
by Wahid Miah, from the Community
Downloads: 10+
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Template
Management Security Audit Checklist
Ensure your on-site security service meets agreed standards with this management security audit checklist. Review staffing, uniforms, licensing, training records, and control room operations. Verify key logs, visitor logs, permits to work, and patrol response times. Assess documentation quality, incident and accident reporting, risk assessments, SLAs and KPIs, staff rotas, and appraisals. Capture guest service feedback, communication practices, and health and safety compliance. Confirm equipment suitability and maintenance, record actions taken, and attach photographic evidence and signatures.
by Sally Taylor, from the Community
Downloads: 40+
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Template
Security KPI Audit Checklist
This Security KPI audit checklist helps facilities and security teams measure performance and compliance across site operations. It covers response time targets for incidents and alarms, patrol schedule adherence, building lock and unlock checks, CCTV incident assessments, and access control for visitors, staff, contractors, and vehicles. It includes requirements for timely incident and overnight reporting, liaison with emergency services, investigations, incident management, and responding to customer security requests. Additional checks include first aid readiness, monitoring the UK security threat level, managing the fire log and reporting faults to facilities, controlling traffic flow and parking compliance, surveying customer satisfaction, and ensuring gatehouse tidiness and safety.
by jim hall, from the Community
Downloads: 10+
Get

Campus Living Village KPI Review Checklist

This KPI review checklist is designed for Campus Living Village sites to evaluate cleaning and security service performance. It covers accuracy of assignment instructions, monthly welfare visits, currency of risk assessments, compliance of health and safety policy, availability of PPE, verification of SIA security licenses, incident reporting and log book standards, service levels, staff communication and courtesy, quality of relief cover, staff appearance and uniform, induction and role training, patrol frequency, CCTV use and effectiveness, hours worked, and invoice accuracy and timeliness.

by Bev Tuke, from the Community

20+

Get

Template

Security Division Evaluation Report

Use this Security Division Evaluation template to assess the quality and effectiveness of on-site security services. Review officer appearance and timekeeping, site training, emergency response, key management, CCTV operations, alarm handling, patrol effectiveness, vehicle and pedestrian monitoring, and customer service. Evaluate management support including client communication, issue resolution, invoicing, rostering, and assignment instructions. Capture comments, signatures, and findings to improve security performance and contract compliance.

by Wahid Miah, from the Community

10+

Get

Template

Management Security Audit Checklist

Ensure your on-site security service meets agreed standards with this management security audit checklist. Review staffing, uniforms, licensing, training records, and control room operations. Verify key logs, visitor logs, permits to work, and patrol response times. Assess documentation quality, incident and accident reporting, risk assessments, SLAs and KPIs, staff rotas, and appraisals. Capture guest service feedback, communication practices, and health and safety compliance. Confirm equipment suitability and maintenance, record actions taken, and attach photographic evidence and signatures.

by Sally Taylor, from the Community

40+

Get

Template

Security KPI Audit Checklist

This Security KPI audit checklist helps facilities and security teams measure performance and compliance across site operations. It covers response time targets for incidents and alarms, patrol schedule adherence, building lock and unlock checks, CCTV incident assessments, and access control for visitors, staff, contractors, and vehicles. It includes requirements for timely incident and overnight reporting, liaison with emergency services, investigations, incident management, and responding to customer security requests. Additional checks include first aid readiness, monitoring the UK security threat level, managing the fire log and reporting faults to facilities, controlling traffic flow and parking compliance, surveying customer satisfaction, and ensuring gatehouse tidiness and safety.

by jim hall, from the Community

10+

Get

Security Services Key Performance Indicators

About author

You might also like

Campus Living Village KPI Review Checklist

Security Division Evaluation Report

Management Security Audit Checklist

Security KPI Audit Checklist

You might also like

Campus Living Village KPI Review Checklist

Security Division Evaluation Report

Management Security Audit Checklist

Security KPI Audit Checklist