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Monitoria de Qualidade de Atendimento 24 horas

by Denise Caldas, from the Community

Downloads: 40+
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Checklist de monitoria de qualidade para centrais de atendimento 24 horas. Avalie dados do atendimento, abertura (cumprimentos, identificação, rapidez), comunicação (atenção, argumentação, cordialidade, cumprimento de procedimentos), conhecimento do produto (agilidade no sistema, entendimento do problema, didática, registro correto) e encerramento (informações completas, confirmação de entendimento, cordialidade). Ideal para padronizar e melhorar a experiência do cliente.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.