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Description
As a customer service agent, you must ensure that you and your customer are on the same page. Active listening is the foundation of effective communication that allows this to happen. Want to nail your upcoming customer call? Take this course to develop your listening skills!
The full course includes
- What is Effective Communication?
- How Do You Listen Effectively?
- What Prevents Effective Listening?
About author
Free 1,000+ Workplace Checklists & Templates created by the SafetyCulture team.