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SafetyCulture
Course

Phone Etiquette

3 Lessons
Downloads: 2,631
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With SafetyCulture you can

Create training in minutes, not months
Share courses in one click
Manage completion and track performance
Increase participation and retention

Description

Calls can often times be the first contact between your customers and your company, which is why having excellent phone etiquette is crucial in setting the right tone and perception about your brand. Take this course to learn the common tips and tricks to improve your phone etiquette and nail those customer interactions one call at a time.

The full course includes

  1. Basic Rules
  2. Tone of Voice
  3. Placing Callers on Hold

About author

Free 1,000+ Workplace Checklists & Templates created by the SafetyCulture team.