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Create training in minutes, not months
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With SafetyCulture you can
Create training in minutes, not months
Share courses in one click
Manage completion and track performance
Increase participation and retention
Description
Problem solving is a crucial skill to obtain in any role in any industry. Customers come with all different attitudes and situations which need to be handled confidently and correctly for the optimal outcome. Educating on these topics is the perfect way to maintain excellent service and problem-solving, which is why this 4-part course is perfect. The modules will touch on difficult customers, responding to complaints, managing mishaps and dealing with intoxicated customers.
The full course includes
- How to Handle a Wrong Food Order
- Types of Difficult Customers
- Dealing with Intoxicated Customers
- How to Respond to a Guest Complaint
About author
Free 1,000+ Workplace Checklists & Templates created by the SafetyCulture team.