Use this monthly appraisal form to evaluate service crew performance for Tan Yu Xin Ma in Malaysia. Assess customer friendliness, attention, problem solving and crisis handling, anticipation of issues, emotional intelligence, service speed, upselling, communication and job knowledge. Verify ability to perform roles to required quality and quantity, test food and SOP knowledge, and confirm awareness of brand promise and FSCV. Include station duties understanding for new staff. Capture bonus items such as positive customer, peer and supervisor feedback, track unpaid leave and punctuality, assign next month tasks, select an overall performance rating, and record employee and manager signatures.
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