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Room Escort Evaluation | Wailea Beach Resort

by Richard Hai, from the Community

10+

Assess bellmen performance during the room escort at Wailea Beach Resort. This checklist covers guest greeting and introduction, using the guest’s name, recognizing special occasions and Marriott Bonvoy Elite status, applying Forbes-style luxury language, briefing guests on key amenities like the business center, game room, and fitness center, explaining routes back to the lobby, offering additional assistance, and closing the interaction professionally. Use this template to standardize bell services and elevate guest experience across resorts and hotels.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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At Your Service Agent Call Evaluation Checklist
This hospitality checklist helps evaluate At Your Service agents when calling guests on queue at Wailea Beach Resort. Criteria include: contacting guests when the room is ready, reviewing the guest profile and reservation for Marriott Bonvoy status and special occasions, planning an amenity to wow the guest, proper self-introduction and use of the guest’s name, thanking the guest for waiting, polite and engaging tone, personalized conversation, use of Forbes-style luxury language, offering additional assistance, and a memorable farewell. Includes acknowledgement and signature.
by Richard Hai, from the Community
Downloads: 10+
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Template
Curbside Greeting for Wailea Beach Resort
This curbside greeting checklist is designed for hotel bellmen and front-of-house teams at Wailea Beach Resort. It covers guest welcoming etiquette, using names, opening vehicle doors, offering lei, explaining arrival steps, and personalizing interactions. It also guides staff on communicating valet and self-park options with fees, issuing luggage tickets and explaining storage, managing traffic flow, and introducing guests to the Elite Lobby Ambassador. Use it to standardize luxury service language and ensure a smooth arrival experience.
by Richard Hai, from the Community
Downloads: 10+
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Template
Guest Escort to Room Checklist for Hotel Staff
Use this step by step checklist for hotel butlers and guest service agents to escort guests to their rooms. It covers greeting and introduction, offering an escort, handling declines politely, confirming timing, describing hotel services and facilities, addressing questions, and ensuring the guest is introduced to relevant staff at the destination.
by Jonathan S. G., from the Community
Downloads: 20+
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Template
Guest Service Agent Check-Out Evaluation
This guest service agent evaluation checklist guides front desk teams through a polished hotel check-out experience at Wailea Beach Resort. Use it to verify greeting etiquette, personalized service, loyalty enrollment, payment confirmation, folio delivery, amenity reminders, and use of luxury language. It also prompts associates to ask about the stay, resolve concerns using the LEARN process, and offer seamless departure assistance. Capture acknowledgments and signatures to document service quality and drive consistent, five-star departures.
by Richard Hai, from the Community
Downloads: 10+
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Room Escort Evaluation | Wailea Beach Resort

About author

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At Your Service Agent Call Evaluation Checklist

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