This guest service agent evaluation checklist guides front desk teams through a polished hotel check-out experience at Wailea Beach Resort. Use it to verify greeting etiquette, personalized service, loyalty enrollment, payment confirmation, folio delivery, amenity reminders, and use of luxury language. It also prompts associates to ask about the stay, resolve concerns using the LEARN process, and offer seamless departure assistance. Capture acknowledgments and signatures to document service quality and drive consistent, five-star departures.
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