Template

Guest Escort to Room Checklist for Hotel Staff

by Jonathan S. G., from the Community

20+

Use this step by step checklist for hotel butlers and guest service agents to escort guests to their rooms. It covers greeting and introduction, offering an escort, handling declines politely, confirming timing, describing hotel services and facilities, addressing questions, and ensuring the guest is introduced to relevant staff at the destination.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Bell Arrival and Departure Checklist
This hotel bell staff checklist helps evaluate and standardize guest arrival and departure services. It covers bell staff presence, guest escort and elevator etiquette, timely luggage delivery and retrieval, proper placement of bags and belongings, and clear explanations of room features such as coffee machines, safes, emergency exits, lighting, and climate controls. It includes guidelines for confirming guest satisfaction, using the guest’s name, offering assistance, and providing warm welcomes and farewells. Telephone etiquette, delivery announcements, timing expectations for responses, and professional appearance standards are also included to ensure consistent, courteous, and efficient guest service.
by Rizwan Ahmed, from the Community
Downloads: 10+
Get
Template
IHG Room Escort Standards
This hotel operations checklist helps teams meet IHG room escort standards while protecting guest privacy and safety. It guides colleagues through greeting and luggage assistance, gaining entry permission, room orientation, demonstrating in room amenities, and highlighting key details like lighting controls, do not disturb settings, fire escape plans, and important phone numbers. It reinforces clear, confident communication, service knowledge, professional appearance, and a friendly, welcoming demeanor to ensure a consistent guest experience and service compliance across hotel departments.
by Charlotte Holtmann, from the Community
Downloads: 0
Get
Template
Room Escort Evaluation | Wailea Beach Resort
Assess bellmen performance during the room escort at Wailea Beach Resort. This checklist covers guest greeting and introduction, using the guest’s name, recognizing special occasions and Marriott Bonvoy Elite status, applying Forbes-style luxury language, briefing guests on key amenities like the business center, game room, and fitness center, explaining routes back to the lobby, offering additional assistance, and closing the interaction professionally. Use this template to standardize bell services and elevate guest experience across resorts and hotels.
by Richard Hai, from the Community
Downloads: 10+
Get
Template
Hotel Guest Feedback Form
Use this template to conduct hotel guest surveys and maintain brand standards.
by SafetyCulture
Downloads: 100+
Get

Hotel Bell Arrival and Departure Checklist

This hotel bell staff checklist helps evaluate and standardize guest arrival and departure services. It covers bell staff presence, guest escort and elevator etiquette, timely luggage delivery and retrieval, proper placement of bags and belongings, and clear explanations of room features such as coffee machines, safes, emergency exits, lighting, and climate controls. It includes guidelines for confirming guest satisfaction, using the guest’s name, offering assistance, and providing warm welcomes and farewells. Telephone etiquette, delivery announcements, timing expectations for responses, and professional appearance standards are also included to ensure consistent, courteous, and efficient guest service.

by Rizwan Ahmed, from the Community

10+

Get

Template

IHG Room Escort Standards

This hotel operations checklist helps teams meet IHG room escort standards while protecting guest privacy and safety. It guides colleagues through greeting and luggage assistance, gaining entry permission, room orientation, demonstrating in room amenities, and highlighting key details like lighting controls, do not disturb settings, fire escape plans, and important phone numbers. It reinforces clear, confident communication, service knowledge, professional appearance, and a friendly, welcoming demeanor to ensure a consistent guest experience and service compliance across hotel departments.

by Charlotte Holtmann, from the Community

Get

Template

Room Escort Evaluation | Wailea Beach Resort

Assess bellmen performance during the room escort at Wailea Beach Resort. This checklist covers guest greeting and introduction, using the guest’s name, recognizing special occasions and Marriott Bonvoy Elite status, applying Forbes-style luxury language, briefing guests on key amenities like the business center, game room, and fitness center, explaining routes back to the lobby, offering additional assistance, and closing the interaction professionally. Use this template to standardize bell services and elevate guest experience across resorts and hotels.

by Richard Hai, from the Community

10+

Get