This SR Room Orientation Checklist helps hotel and resort teams deliver a consistent, five-star guest welcome in-room. Use it to guide butlers through essential steps: greeting at the door, offering welcome services (pressing, unpacking, beverage, shoe shine), explaining lighting, climate controls, and emergency procedures, and introducing eButler contact options. It reinforces professional standards for appearance, communication, and anticipatory service, and verifies amenities, ice offer, name usage, and closing the interaction with additional assistance. Ideal for luxury properties seeking to elevate guest services, ensure compliance with brand standards, and capture feedback for continuous improvement.
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